Shipping Policy
Operated by M Square Design CR:108262-1.
Home Square / MSQUARE Design W.L.L. provides delivery within the Kingdom of Bahrain to eligible locations.
Delivery Time
Delivery dates and times provided to customers are estimates unless specifically confirmed by us in writing. Delivery may be delayed due to product availability, high order volumes, traffic, weather, operational issues, government restrictions, or circumstances outside our reasonable control.
We will make reasonable efforts to complete deliveries as soon as possible but are not responsible for reasonable delays caused by circumstances outside our control.
Custom & Pre-Order Items
Custom-made, made-to-order, special-order, and pre-order items may take up to 45 days to become available for delivery.
The 45-day period is an estimated timeframe and may be affected by manufacturing, supplier availability, international shipping, customs clearance, or other circumstances outside our reasonable control.
If an order contains both in-stock and custom or pre-order items, the order may be delivered together once all items are available unless separate delivery arrangements are agreed upon.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address, contact number, and any required access information.
If delivery cannot be completed because the address or contact information is incorrect or incomplete, an additional delivery charge may apply for redelivery.
Receiving the Order
An adult or authorized person must be available at the delivery location to receive the order.
If our delivery team arrives and no one is available, the customer cannot be contacted, or access to the property is unavailable, the delivery may be considered a failed delivery attempt. Redelivery may be subject to an additional delivery charge.
Access for Large Items
Customers are responsible for ensuring that purchased items can fit through entrances, doors, elevators, staircases, corridors, and other access points.
Our delivery team may refuse to move an item through an area where there is a reasonable risk of injury or damage to the item or property.
If delivery cannot be completed because an item does not fit or the location is inaccessible, additional delivery, handling, or redelivery charges may apply.
Inspection Upon Delivery
Customers should inspect their order upon delivery whenever reasonably possible. Any visible shipping damage, missing items, or incorrect items should be reported to the delivery team immediately.
Any issue discovered after delivery should be reported to us as soon as reasonably possible with the order number and clear photos or videos.
Shipping Damage
If an item is confirmed to have been damaged during shipping by us or our authorized delivery provider, we will assess the issue and provide an appropriate remedy in accordance with applicable Bahrain law.
Delivery Delays & Events Outside Our Control
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, road closures, transportation disruptions, customs delays, government actions, system outages, or similar events.
Changes After Dispatch
Changes to the delivery address or delivery schedule should be requested before dispatch. Once an order has been dispatched, changes cannot be guaranteed and additional charges may apply.
Nothing in this Shipping Policy limits any mandatory consumer rights provided under the laws of the Kingdom of Bahrain.